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FAQ

Find answers to frequently asked questions below or watch these helpful videos:

General

RocketCart is a Korean grocery delivery service that offers free next morning delivery of Korean groceries, meats, banchan, and produce to your door!

To start ordering from RocketCart, you will need to create an account. Open your web browser and navigate to RocketCart.com. Now click on the "login" button on the right hand corner of the webpage. It will navigate you to the login page where you will then click on the "create account" button. Enter your First and Last name, Email, Phone, DOB, Gender, and your own Password in the appropriate boxes. Please refer to the video below for a tutorial on account creation.

RocketCart was founded by Paul Kim, a startup expert, Jay Choi, a venture capital expert, and Ramakrishna Vejiraju, a technology expert.

On our RocketCart Careers page, you will find a list with all the positions that we are currently looking for and you can apply for them right away.

You can give us a call 7 days a week, from 6:00AM to 8:00PM at (866) 888-2278. Email us at support@rocketcart.com. Chat with us 7 days a week, from 6:00AM to 8:00PM or submit an inquiry on our website at RocketCart.com/contact.

Referrals will now all be a part of our RocketCart rewards program “Rocket Points” which will be accessible in the floating icon on the bottom left of our website under RocketRewards™ popup. This will also have your unique referral link! The referral sender will get a coupon after the receiver's first order is delivered and the referral receiver will get a coupon immediately after registering.

Click the flag on the right corner of the webpage to switch between English and Korean.

We send out weekly newsletters and updates via email and through our channel on Kakaotalk regarding product deals and promotions. Click here to add our Kakao Channel and be the first to know about sales, deals of the week, special coupons and much more!

Registration

No, it’s absolutely free to sign up for an account with RocketCart.

Yes. Our registration process is fast, free, and will save you time for future purchases. Click here to register.

Once you have registered, you can save more than one shipping/billing address in your profile. Thus, whenever you place an order online, you can select an address you have on file. It’s simple and it will save you time.

Payment / Refund

We accept the following authorized and unexpired payment cards: Visa, MasterCard, Discover, and American Express. Currently, we do not accept PayPal and EBT.

Currently we are not able to split payments.

We do not refund or provide cash value back for coupons. As such, full or partial refunds on orders that include coupons may not be fully refunded, and you may see a weighted average refund price applied. For example, If you use a $20 coupon on a $100 purchase (so the total paid after the coupon is used is $80), then if you try to get a refund on a $10 item you purchased, the refund amount may be a lower amount (e.g. $8) because part of the total purchase amount includes a free coupon, for which you cannot receive cash value back.

Refunds can take up to 5-7 business days to process through our payment gateway.

We limit the "First" code to one use per household and it could be that the code had already been used on the account.

We do not offer the option to apply multiple promotion codes together; by default the previous code would have to be removed in order to apply a new one.

If you’ve been issued store credit, you don’t have to use a separate coupon to use your store credit. It's already in your account. If you go to RocketCart.com, log into your account and click on "Account" at the top of the screen, you will be able to see your store credit amount at the top of the drop down menu. To use your credit, choose store credit as the payment method when placing your order.

To use your store credit, choose store credit as the payment method during checkout.

Navigate to the “profiles” page on our website under the account drop down menu and enter your current password, followed by your new preferred password. If you forgot your password, you may reset your password here to receive a reset password link, then follow instructions to update your password.

Frozen foods, refrigerated foods, fruits, vegetables, shelf stable food products, Medicine + herbal treatments, electronics, cooking utensils, and other non-food products are not eligible for return, but they may be eligible for refund by making a request within 3 days from delivery. If there is a concern with the product, please document your concerns with pictures and a description of the product concern, and reach out to us at support@rocketcart.com.

Delivery

At RocketCart, we offer next morning delivery 7 days week, 365 days a year.

We currently deliver to all of Los Angeles County and Orange County, and select zip codes in Riverside County, San Bernardino County, and Ventura County. To check if we deliver to your zip code, go to RocketCart.com and click on “Check Zip” on the top right menu.

To check if we deliver to your zip code, go to RocketCart.com and click on “Check Zip” on the top right menu.

Yes, we will be expanding our delivery area soon, so please check back with us.

For orders over $40, we provide free delivery. For orders under $40, delivery is $10.

We use insulated packaging to provide hours of protection from the heat and cold. We also include long-lasting reusable cold packs when needed. In certain circumstances, please contact us before your delivery date at support@rocketcart.com to set up a day that is best for you.

Order on our website before 2PM and we’ll get it to your home by the next morning! If you place your order after 2PM then your order will arrive the day after the next (IE: Orders placed after 2PM on Monday will arrive Wednesday morning). Also, to check delivery date, view your order confirmation email and click on the hyperlink for order details.

Most orders will arrive sometime between 8AM-12PM, and depending on traffic conditions some orders may arrive a little bit after 12PM. Our drivers will follow any additional delivery instructions you provide on where to leave your order or how to access your gated residential neighborhood. You will also receive a notification via SMS when your package arrives.

We do not have this feature right now, but if you have concerns about your delivery time, please contact us at support@rocketcart.com.

Our default delivery date is the next day (if you order before 2PM) and the day after next (if you order after 2PM). If our default delivery date doesn’t work for your schedule, please contact customer support at support@rocketcart.com or (866) 888-2278 to schedule a different delivery date.

We do not offer order tracking at the moment, but this is a feature we plan on implementing soon!

If an item is out of stock from the order that you have placed, we’ll send a notification email and text regarding the refund and missing item prior to the delivery date.

Items may be damaged in transit due to turbulence squeeze. We strive to provide excellent customer service and make sure issues like this don't arise, but in the event that it does; Please contact customer support at support@rocketcart.com for a refund or replacement.

We offer delivery of perishable items and recommend that you refrigerate or freeze perishable products as soon as you receive the order. We use insulated packaging to provide hours of protection from the heat and cold and also include long-lasting reusable cold packs when needed.

If you haven’t received your order, but received an order confirmation email, it may not be delivered yet. Deliveries typically start from 8AM and end at 12PM, and there can be a delay in delivering your order depending on traffic conditions. In the event that an order is missing or misplaced, please contact our customer support team at support@rocketcart.com or (866) 888-2278 to check on the status of your order and resolve the issue.

We use insulated packaging to provide up to 12 hours of protection from the heat and cold. We also include long-lasting reusable cold packs when needed.

Ordering

Explore our site and add items to your shopping cart. When you're done, check out and be sure to have an account registered with RocketCart before purchasing! Navigate to Create Account to create and account and start shopping today!

Yes, you may place an order for someone else! Before placing an order, be sure to check the shipping address to see if it matches the other person’s address it’s being delivered to. Also, make sure to leave any additional delivery instructions for our dedicated drivers!

You may modify or cancel orders by contacting our support via email support@rocketcart.com, phone, chat, or other methods before the order cutoff time for delivery (2PM).

Currently, we do not offer the option to change delivery address after a purchase has been made. Please contact customer support before 8PM to change your address at support@rocketcart.com or (866) 888-2278.

If your contact email is correct, please check your junk mailbox for the notification email if it isn’t in the main inbox. We suggest adding our email address to your contact list, so that you will receive any notice in the future.

Unfortunately, we do not take orders over the phone. Click Here to shop. Some special requests can be accommodated for order changes.

Once the order is placed, items cannot be added to the order. This is a feature that we plan on adding soon. Please contact customer support at support@rocketcart.com or (866) 888-2278 for further assistance.

You can give us a call 7 days a week, from 6:00AM to 8:00PM at (866) 888-2278. Email us at support@rocketcart.com. Chat with us 7 days a week, from 6:00AM to 8:00PM or submit an inquiry on our website at RocketCart.com/contact.

Product

It indicates when a product will be of best flavor or quality. It is not an expiration or safety date.

Different manufacturers have different ways to print date information. Some print expiration dates, while others print manufactured dates. Even more, their date form is different (For example: DD/MM/YY, MM/DD/YY, YY/MM/DD etc.). We are sorry for any confusion this may cause, but you can check the exact expiration date on the packaging of the product; Or you can contact customer support for further assistance.

Our employees check all inventory goods on a regular basis, and products reaching their shelf life or expiration dates are taken off the shelves and not sold. However, sometimes mistakes can take place. If you receive an expired product, please contact customer support immediately to receive a refund or replacement on the item.

At RocketCart, we strive to provide customer delight with quality products and the best service possible. However, in the event that you’re not satisfied with that product you’ve received, we can issue you a refund on the item, or replace the item. Currently, we only do returns on non-perishable products. Perishable products will be refunded if there are quality issues with the item. Please contact customer support at support@rocketcart.com or (866) 888-2278 and request a return or refund.

Currently, we don’t offer delivery of alcoholic beverages.

Our RocketCart app is out now on Apple and Android!

An eGift Card works just like a regular Gift Card. It is a digital card with a code that is emailed to the recipient that can be used for purchases at RocketCart.com. A copy of the eGift Card along with the code will also be sent to the purchaser as confirmation that the email was sent.

Navigate to Gift Certificates to purchase an eGift Card or click on the eGift Card button next to the account drop down menu.

RocketPoints™

RocketPoints™are rewards points earned through the RocketRewards™ program. RocketPoints™can be earned by registering a new account, referring friends, reviewing products, reposting social media ads, and ordering off our website (earn 1 RocketPoints™ every $1 spent).

RocketPoints™ do not have the limitations and restrictions of Coupons. They can be accumulated unlimitedly until you are ready to redeem them for Store Credit. Most Coupons cannot be stacked or combined; you can only use one coupon per order.

To redeem your RocketPoints™, click the RocketRewards™ icon on the bottom left hand corner and navigate to "Ways to Redeem". You can also redeem RocketPoints™ during the checkout process.

All customers start at the Bronze tier upon enrollment. Customers must earn 750 RocketPoints™ in a calendar year to reach Silver. 2,500 RocketPoints™ must be earned in a calendar year for Gold, and 5,000 RocketPoints™ for Diamond.

Some rewards that are available include unique discount codes, double points, and much more! Different tiers hold different perks. Please refer to our RocketRewards™ page for more information.

You can view your RocketPoints™ by clicking the blue RocketRewards™ icon at the bottom left hand corner of the screen.

Yes, RocketPoints™ that have been accumulated will be associated with the account even after redemption. That way you can enjoy all the benefits of the tiers while being able to redeem points earned. To view your tier status, navigate to the bottom left hand corner of the screen and click on the RocketRewards™ pop-up.

RocketPoints™ will be automatically added in your account, after the delivery is complete.

RocketPoints™ do not expire, so they are transferred to the new year along with your membership status.

No, all RocketPoints™ are associated with your account and cannot be transferred to others.

Yes! RocketReferrals™ - or Refer-a-Friend will now be a part of RocketRewards™. The program is accessible via the floating icon on the bottom left of the page and will also have your unique referral code. Unused referral coupons will be converted into RocketPoints™ in your account. (ie. if you earned a $10 coupon prior to 06/2022 that you haven’t used yet, it will be converted into 1,000 RocketPoints under RocketRewards™). From there, you can redeem these RocketPoints™ into Store Credit and used anytime on any purchase.

*If our FAQs did not answer your question or you have any feedback, please contact our friendly customer support team via email or phone.

Helpful Videos

Check your Zip Code

New Account Registration

Earn RocketPoints™

Refer Friends

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